In a recent conference call, RIM co-founder Jim Balsillie gave his two cents on how much the iPhone is keeping him awake at night:
“I think there’s so many dimensions to the market that we’re in, that people tend to define it too specifically… I’m not really into the ‘my input mechanism is funkier than your input mechanism’. It’s really about the user experience for us. I really don’t pay attention to all these different dynamics, because it doesn’t help me with my channels or my customers any.” via Blackberrycool
That’s right. It’s not about competitors, It’s about customers. And now that Jim has my approval on his product development process, I’m sure he’ll sleep even easier.