And as promised, here’s part 2 of this list. Part 1 can be found here.
SAAS: n. Same Applications Available by Subscription
Sales: v. The art of turning leads into gold.
Sales Club: n. A disincentive program for non-sales employees who make significant contributions but aren’t likewise rewarded with a trip to an exotic location.
Sales Forecast: n. Proof that throwing darts can be used for more than simply deciding which stocks to buy.
Sales Kickoff: n. 3 nights of intense inebriation mixed with 3 days of intense sleep deprivation. Some business transpires.
Sales Methodology: n. Once implemented, allows a company to believe sales people will actually follow a standard process. See Heroics.
Social Media: n. An electronic communication medium aimed at “connecting” people with each other while simultaneously minimizing actual human contact.
Social Networking: v. The opposite of anti-social networking.
Software Architecture: n. The technical underpinning of software systems and the chief roadblock to making major improvements to them. See also: Refactoring.
Strategic Account: n. A customer with lots of money to spend, usually on things that are not core to your business. Often a member of a Customer Council.
Software upgrade: n. A work creation program for the Technical Support team.
Technical Support team: n. The group with the most customer and product exposure but with the least say in customer and product decisions.
Trade Show: n. A gathering of like-minded people all seeking knowledge of the best free giveaways on the show floor.
Undercut by Competitor: n. The most common reason salespeople cite for the failure of Heroics.
Usability: n. The first thing customers experience and virtually the last thing developers think about.
Utopia Myopia: n. The condition of only seeing ideal outcomes and ignoring all other data. The opposite of analysis paralysis.
Waterfall: n. A software development methodology that starts with long term planning along a path this is unclear and which likely ends with a fall over a cliff and a crash on rocks below.
Win/Loss Analysis: n. An unnecessary analysis as Wins are due to sales rep Heroics, and Losses due to Product Issues and being Undercut by Competition.
Feel free to add your own in the comments or let me know which ones you particularly liked or disliked.
See also: Devil’s Dictionary for High Tech pt. 1